Return Policy
What items are returnable?（Eligible for returns）
- If any item is damaged when you receive it, please email us at info@sageandivywellness.com right away, but no more than 7 days after delivery date and we will walk you through the next steps for a return.
- Any other returns will need to be approved and may require you to pay the shipping to return. Please send a return request for non damaged items within 14 days of delivery date. All return items need to be in original condition and original packaging.
- All approved returns will be issued store credit.
- We do not offer direct exchanges. If a different size or color is requested then store credit can be used for a new purchase.
What items are non-returnable and non-refundable?
The following items cannot be returned or refunded (also stated on product page):
- Calming Dream Balm
- Jasmine & Sweet Orange Organic Vegan Soap + Bamboo Soap Dish
- Organic Bath Bomb with Crystal Inside
- Organic Detox Bath Bomb Bath Fizzie
- Rose Garden Organic Soap + Bamboo Soap Dish
- Ultra Plush Cloth Headband
- Bath Pillow
- Cooling or Warming Eye Mask
- 40 oz Stainless Steel Insulated Tumbler + Reusable Straw
- Glass Bottle with Time Markers + Bamboo Lid + Tea/Fruit Strainer
- Glass Cups with Bamboo LId + Glass Straw
- 16 oz Stainless Steel Water Bottle w/ Silicone Handle
Starting an online returns request is easy
- Use our Return Portal to start the process.
- Enter your order number and email to sign in.
- Go to your order history, select the order and items you want to return and follow the instructions, only 4 steps complete the returns request and submit.
- If your request is approved, you will get email updates notifications with instructions.
- All refunds will be issued store credit for future purchase.